Welcome to the DigitalLicense.net FAQ. Below you’ll find fast answers to the questions we get most often about purchasing, activating, and managing digital products and subscriptions on our site. If you don’t find what you need, contact support@digitallicense.net.
Ordering & Accounts
Q: What types of products do you sell?
We sell digital licenses, subscription access, and account-based deliveries for software and services (examples: AI subscriptions, productivity software, and platform credits). Products are delivered digitally—email, license key, or direct account credentials—no physical shipping.
Q: Do I need an account to place an order?
No. You can checkout as a guest, but creating an account lets you track orders, re-download delivery emails, and speed future purchases.
Q: How do I change the email used for delivery?
Provide the correct delivery email at checkout. If you need to change it after ordering, email orders@digitallicense.net with your order number and the new email as soon as possible.
Q: Can I buy for someone else?
Yes. Enter the recipient’s delivery email at checkout. Ensure the recipient agrees to receive account credentials at that email.
Delivery & Activation
Q: How are products delivered?
DigitalLicense.net delivers licenses and credentials by secure email immediately after payment confirmation. Delivery method is specified on each product page (license key, username/password, or redemption link).
Q: How long does delivery take?
Most deliveries are instant (within minutes). Some items may require manual verification and take up to 24 hours during business days. If delivery exceeds 24 hours, contact orders@digitallicense.net.
Q: I didn’t receive my delivery email — what do I do?
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Check spam/promotions folders. 2. Confirm the email used at checkout. 3. If not found, email orders@digitallicense.net with your order number and purchase email; include screenshots if available.
Q: What is the 2.5-month guarantee I saw on some products?
Certain short-term subscription products (example: 3-month subscriptions) include a 2.5-month service guarantee: if the delivered credentials stop working during that guarantee window due to supplier issues, we will replace or refund per our policy. Guarantee specifics are listed on each product page.
Payment & Billing
Q: What payment methods do you accept?
We accept major credit/debit cards and supported digital payment processors shown at checkout. All transactions occur over secure, encrypted connections.
Q: Will my card be charged immediately?
Yes — payment is processed immediately to enable instant digital delivery.
Q: Do you store my payment details?
We do not store raw card data on our servers. Payment processing is handled by our third-party payment provider. For recurring subscriptions we use secure tokens provided by the payment processor.
Q: Why was my payment declined?
Common reasons: insufficient funds, card issuer blocks for digital goods, mismatched billing address, or suspected fraud. Contact your card issuer, then if still unresolved, reach billing@digitallicense.net.
Refunds, Replacements & Cancellations
Q: Can I get a refund?
Because products are digital and delivered instantly, refunds are limited and handled case-by-case. We will replace non-working credentials or provide a refund where replacement is not possible. See our Refund & Warranty Policy for details.
Q: How do I request a refund or replacement?
Email billing@digitallicense.net with: order number, product name, delivery email, a description of the issue, and any screenshots. We respond within 24–48 hours.
Q: Can I cancel a subscription after purchase?
For recurring subscriptions, cancelation instructions vary by product. If billed through our platform, email billing@digitallicense.net. For third-party billed subscriptions, follow the provider’s cancellation flow (we’ll advise which system applies at purchase).
Legitimacy & Legal
Q: Are these licenses legitimate?
Yes. We source products from reputable suppliers and vetted channels. We clearly label the type of delivery (license key, personal account, or shared license) and any applicable limits. If you’re concerned about legitimacy, contact support@digitallicense.net before purchasing.
Q: Are these lifetime keys?
Unless explicitly stated, our products are time-limited licenses or subscriptions. “Lifetime” claims are rare and clearly noted when applicable. Always read the product page details.
Q: Is reselling permitted?
Resale rights depend on the specific license and publisher terms. Most consumer/subscription licenses are not transferable/resellable. If you intend to resell at scale, contact partners@digitallicense.net to discuss authorized distribution.
Security & Privacy
Q: How do you protect my personal information?
We use HTTPS/TLS encryption for all site traffic and follow industry practices to protect account and order details. See our Privacy Policy for full details about data handling and retention.
Q: Will you ever ask for my password?
We will never ask for your account passwords via email or chat. If you receive such a request, do not respond and email support@digitallicense.net immediately.
Account & Access Issues
Q: I received account credentials but can’t log in — what now?
Double-check the email and password exactly (copy/paste to avoid typos). If it still fails, reply to the delivery email or contact tech@digitallicense.net with your order number and screenshots.
Q: What if an account is flagged or requires extra verification?
Some services may require email verification or phone verification after delivery. That is a requirement of the service provider; we’ll guide you through the process. If the provider locks the account for policy reasons, we will attempt replacement or refund per our policies.
Bulk Orders & Business
Q: Do you support business/bulk purchases and invoicing?
Yes. For bulk, enterprise, or reseller needs, contact sales@digitallicense.net. Provide an estimated quantity, product list, and required billing info; we’ll prepare a quote and invoicing options.
Q: Do you offer SLAs or dedicated account managers for business clients?
We offer prioritized support for qualifying business accounts — contact sales@digitallicense.net to discuss SLA options and dedicated support.
Compliance & Restrictions
Q: Are there geographic restrictions?
Some licenses and subscriptions are region-restricted by the publisher. Product pages indicate regional availability. If you purchase a restricted product, it may not work in your country.
Q: What is your policy on refunds for region-locked products?
Refunds for purchases where the buyer failed to acknowledge regional restrictions are handled per our Refund & Warranty Policy. We encourage customers to check region notes on product pages.
Contact & Support
Q: How do I get faster help?
Email the appropriate team with your order number: orders@digitallicense.net for delivery, tech@digitallicense.net for activation issues, billing@digitallicense.net for payments. For urgent issues, use “URGENT” in the subject or call +1 (212) 555-0198 during business hours.
Q: Where can I read the full policies?
Full Shipping/Delivery, Refund & Warranty, Terms of Service, and Privacy Policy pages are available in the site footer under “Policies.” If you’d like, I can generate those pages next.